Privacy
Privacy policy
How we collect, use and protect your information.
This policy is written for Belle and her adviser to check before the site launches. It is not yet in force. Items marked to confirm need their answer first.
On this page
- 01 About this policy
- 02 What we collect
- 03 Health information
- 04 Why we collect it
- 05 Who we share it with
- 06 Information held outside Australia
- 07 How we keep it safe
- 08 Photographs and video
- 09 How long we keep it
- 10 Access, correction and your choices
- 11 Automated decisions
- 12 Questions and complaints
- 13 Changes to this policy
01 About this policy
La maréa is a family owned wellness retreat business on the Fleurieu Peninsula, South Australia. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can see or correct what we hold about you.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We never sell your information.
02 What we collect
When you plan a day with us
We collect your name, email address and phone number, and your organisation if you are planning for a team. We keep your answers about your group, the occasion, your preferred timing and the experiences that interest you, and how you found us, such as the page you arrived on or a link you followed.
When you join a list
For our newsletter, a waitlist, the app interest list or a guide, we collect your email address, your first name if you give it, the list you joined and whether you agreed to receive news from us.
When you book
We collect booking and payment details, an emergency contact, and what we need to plan your retreat safely, including dietary needs and allergies. Section 03 explains how we handle health information.
Photographs and video
If you allow it, we may capture photographs or video during a retreat. Section 08 sets out your choices.
When you use this website
Our website host, Cloudflare, processes technical information such as your IP address and browser details to deliver the site and to screen form submissions for spam.
03 Health information
Health information is sensitive information under the Privacy Act, and we treat it with extra care.
- We ask for it only after you book, through our guest questionnaire. The enquiry form and our email lists never ask for it.
- The questionnaire asks for your consent separately, with its own tick box, and records when you gave it.
- We use it only to plan and deliver your retreat safely.
- Only Belle and the practitioners, chefs and hosts delivering your retreat see it, and only the parts they need, such as dietary needs for the chef.
- It is stored apart from enquiries and deleted 24 months after your retreat to confirm.
Please leave health details out of the enquiry form. We will ask for them privately once you have booked.
04 Why we collect it
- To reply to your enquiry and arrange a discovery call
- To plan and prepare your retreat, including meals and the day’s schedule
- To keep you safe during activities, and to contact your emergency contact if needed
- To process your booking and payments
- To send confirmations and retreat details
- To send news, retreat releases and offers, only if you have agreed, until you unsubscribe
- To meet our legal, insurance and tax obligations
06 Information held outside Australia
Supabase, Cloudflare and Klaviyo are based in the United States and may store or process information outside Australia, including in the United States to confirm. Before we use an overseas provider, we take reasonable steps to make sure it handles personal information in line with the Australian Privacy Principles.
Our database is hosted in Sydney, Australia to confirm.
07 How we keep it safe
- Our database cannot be read or written from the public website. Every form submission passes through our own server function first.
- Information is encrypted in transit and at rest.
- Forms are protected from spam and automated submissions.
- Access is limited to the people who need it, and health information has its own, tighter access.
- Information is deleted on a schedule rather than kept indefinitely.
If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
08 Photographs and video
We love capturing the beauty of our retreats, but your comfort comes first. You can choose to:
- Be included
- Not be included
- Only appear in group shots
- Approve photos before use
Just let us know before the retreat begins. We also ask that guests respect each other’s privacy and avoid photographing other participants without permission.
09 How long we keep it
- Guest questionnaires, including health information: deleted 24 months after your retreat to confirm
- Records we must keep for legal, insurance or tax reasons: for as long as the law requires
Retention periods for enquiries and list sign-ups, set by Belle with her adviser (plan/12 fix 13).
After that, information is safely deleted or anonymised.
10 Access, correction and your choices
You can:
- Ask to access the information we hold about you
- Request a correction if something is wrong
- Opt out of photography or marketing at any time
- Unsubscribe from emails using the link in any email we send
- Ask us to delete information we no longer need
Email info@lamarea.com.au and we will respond within 30 days to confirm. We may need to confirm who you are before we share or change anything.
11 Automated decisions
We do not use automated decision-making, including artificial intelligence, to make decisions about you that could significantly affect your rights or interests. If that changes, this policy will say so first.
12 Questions and complaints
If you have a question or a concern about your privacy, contact us:
We’ll respond as quickly and openly as possible.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13 Changes to this policy
We will update this policy when the way we handle information changes, and the date below will change with it.
Last updated date, added when Belle’s adviser approves this policy.